Support
Shipping & Returns
Shipping
Free shipping on orders over $75.00.
Every piece is made to order, so please allow up to 7 business days for production before your order ships. Once it leaves our hands, standard carrier transit typically runs 2–5 business days depending on your location. You'll get a shipping confirmation email with tracking as soon as it's on its way.
Multiple-item orders
Some First Cast products are produced and shipped separately. If your order contains multiple items, they may arrive in more than one package or on different days. Don't worry if everything doesn't arrive together — you'll receive tracking information as each shipment heads your way. There is no additional shipping charge for separate packages.
Returns & Exchanges
We want you to be happy with your First Cast gear. If something isn't right with your order, we'll make it right.
If an item arrives damaged, defective, misprinted, or isn't what you ordered, we'll replace it or provide a full refund. Please let us know within 30 days of delivery.
Because every item is printed and produced specifically for your order, we're unable to accept returns or exchanges for incorrect size selection, color preference, or change of mind. We recommend checking the sizing information on each product page before ordering.
If there's a problem with your order:
Use the Report a Problem option provided with your order, when available, or email us at info@firstcast.shop. Include your order number and a brief description of the issue. A photo may be requested for damaged, defective, or misprinted items so we can get things resolved as quickly as possible.
Once we've reviewed the issue, we'll arrange a replacement or refund when appropriate.